+2348064133383 info@ceejacksonsuites.com
CEE-JACKSON APARTMENTS POLICIES
GUEST INFORMATION
Cee-Jackson Apartments strive to provide our guests with an exceptionally clean, comfortable and convenient hotel experience. These Policies / House Rules are considered part of our reservation agreement with you. As our Apartment guest, and as upon your check-in, you are agreeing to abide by ALL our Policies / House Rules, terms and conditions, and procedures, and we reserve the right to refuse service, or to make a charge to the guest’s card if any fees are assessed for damages or not complying with Hotel Policies / House Rules. The Management of Cee-Jackson Apartments would greatly appreciate your co-operation in abiding by the following, as we value each of our guest’s safety and enjoyment. Our Policies / House Rules are subject to change from time to time.
GUEST POLICIES
CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age or older to check into Cee-Jackson Apartments.
In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (Passport and/or Identification Card (IC) at check-in.
CHECK-IN TIME: 2:00PM.
GUEST REGISTRATION: We require valid contact information from the guest making the reservations including first and last name, address, phone number, Whatsapp Number and email. The names of all guests occupying the room must be registered as well.
CHECK-OUT PROCEDURE: Check-out time is 12:00PM. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk by 10:00AM on the date of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
CHECK-OUT TIME: 12:00PM. Check-outs past 6:00PM will be subject to a full-day’s rate. However, if you would like to request for a later check-out time, please inform Front Desk by 10:00AM on the date of check-out. Late check-outs are subject to availability, and are chargeable.
CHILDREN: As parents, guardians, or chaperones of children aged 12 and under, you are personally and legally responsible for, and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
PETS: Cee-Jackson Apartments does NOT provide accommodations for pets. Pets are not allowed.
ALCOHOL: Guests who choose to bring their own alcoholic beverages must consume those in their rooms. Alcohol is not allowed in public areas such as the reception area, work area, lounge area, corridors, staircases, etc.
QUIET HOURS: 10:00PM to 8:00AM. If you become aware of a disruptive guest, please contact Front Desk staff immediately by phone or in person. Televisions, voices or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.
SPECIAL REQUESTS: We will make every effort to honor special requests such as a specific room number, adjacent rooms upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
EARLY CHECK-IN / PRE-REGISTRATION: Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 2:00PM, then pre-registration and payment may be required. Please contact Front Desk staff directly to make reservations requiring early check-in at 08031176854
CANCELLATION: Cee-Jackson Apartments is not responsible for weather conditions, personal emergencies, or schedule changes. Once bookings are made and/or guest(s) are checked-in, bookings are non-refundable. Any changes regarding the date, room category, duration of stay of your booking will require you to cancel your initial booking and re-book your stay with the hotel.
Reservations must be cancelled forty-eight (48) hours hotel time, prior to your arrival date in order to avoid a one (1) night full room cancellation fee. If reservations are cancelled less than 48 hours before the arrival date, a cancellation fee of your first night rates will be charged. If you are staying more than one (1) night, only the first night rate will be charged. If you cancel any reservation, you must obtain and save the cancellation number for your records.
GUARANTEED RESERVATIONS: All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We accept Visa and Master Card. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Reservations must be cancelled forty-eight (48) hours, hotel time, prior to your arrival date, in order to avoid a one (1) room night, plus tax, cancellation fee. Reservations will be held until 11:00PM the morning following your scheduled arrival date. If you have not checked in by that time, a “no-show” charge of one room night, plus tax will be charged to your credit card and the balance of your reservation nights will be cancelled. Cee-Jackson Apartments is not responsible for weather conditions, personal emergencies, or schedule changes.
NO-SHOW CHARGES: Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate plus taxes and the balance of the reservation will be cancelled.
ROOM KEYCARDS: Room keycards are assigned to registered guest(s). Kindly return all room keycards to Front Desk upon check-out.
CANDLE, INCENSE, ESSENTIAL OILS: Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine assessed, and the guest may be evicted with no refunds.
HOUSEKEEPING / ROOM INSPECTION: Housekeeping is provided daily between the hours of 9:00AM to 6:00PM. This is a 100 % NON-SMOKING hotel (see above for what is included as “smoking”). Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. Housekeeping and Front Desk staff are trained and skilled in identifying the odors from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, fees will be assessed, and you may be evicted without any refund.
The Housekeeping Staff is required to enter the room at subsequent times to clean the room, check for safety, and verify the condition of the room. Management reserves the right to enter a room with a known status of “Do Not Disturb” for reasonable purposes, such as an emergency, housekeeping, and maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Hotel Policies / House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when the Apartment Policy / House Rule are broken. Law enforcement will be granted immediate access to Apartment property and rooms of evicted guests.
ENFORCEMENT: All staff are trained and required to respond to potential violations of our Hotel Policy / House Rules. Guests who refuse to abide by the reasonable standards and policies established by Cee-Jackson Apartments for safety of all guests, staff, owners, property, and the operation and management of the Apartment will be evicted, with no refund. In addition to the room charge, N100,000 (One Hundred Thousand Naira) cleaning fee per room will be charged for infraction(s) of our Apartment Policy / House Rules.
FREE WiFi ACCESS: Access to our WiFi is free for our registered guests. The hotel WiFi access code is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi-equipment, and interference from other local wireless signals. Cee-Jackson Apartments assumes no liability for guest use.
TERMS & CONDITIONS: Cee-Jackson Apartments makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Cee-Jackson Apartments does not accept liability for any errors and/or omissions, and reserves the right to change the information published at any time and without notice.
DAMAGE POLICIES
SECURITY DEPOSIT: A security deposit of N50, 000.00 (Fifty Thousand Naira) is required to make an individual room reservation. However, this deposit is refundable provided there are no lost or damaged items from the room occupied during your stay.
DAMAGE AND / OR THEFT OF APARTMENT PROPERTY: Damage, whether willful or accidental, to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 150% of full and new replacement value plus any shipping and handling charges. Registered guests are liable for any damage howsoever caused (whether by deliberate, negligent, or reckless act) to the room(s), Apartment’s premises or property caused by you or any person in your party, whether or not staying at the premises during your stay.
LOST & FOUND POLICY
Cee-Jackson Apartments assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 08031176854 or email info@ceejacksonsuites.com and we will try to assist you in locating your lost item.
FOUND ITEMS: Cee-Jackson Apartments is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to thirty (30) days. Reasonable effort will be made to notify the guest that an item was found. Perishable items, underwear, and miscellaneous toiletries will be discarded.
RETURN: We would be happy to return your lost item(s) to you. Your credit card will be charged packaging and postage, plus a 25% handling fee. A separate receipt will be mailed to you. Cee-Jackson Apartments is not responsible for any item lost or misdirected during shipment.
UNCLAIMED ITEMS / NO CONTACT: Lost & Found items are held for thirty (30) days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the thirty (30) day holding period, the unclaimed item(s) are disposed of accordingly by Cee-Jackson Apartments.
FIREARMS AND WEAPONS: The safety and security of our guests and staff is extremely important to us. Our Firearms and Weapons Policy is designed for the protection of our guests, vendors, staff, and owners, and pertains to the presence of firearms and weapons on hotel premises. Cee-Jackson Apartments recognizes that guests and vendors may legally possess firearms or weapons for a variety of legitimate purposes. This policy has been developed to create a safe environment by providing appropriate guidance over the custody of firearms and weapons on our premises.
Guests and vendors who fail to abide by our policy may be asked to leave the hotel premises, are subject to trespass and may be subject to further legal action. Exempted from this policy are law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are exempt from this policy.
FIRE SAFETY POLICY: Cee-Jackson Apartments is fully equipped with fire alarms, fire extinguishers in cases of emergency. Please notify Front Desk in the event of a fire or other emergencies.
CHANGES & MODIFICATION TO THE POLICY / HOUSE RULES
Cee-Jackson Apartments reserves the right to amend, modify, change, cancel, vary or add to these Policies / House Rules or the arrangements and content featured on our website at any time without prior notice. Please check our website regularly for updates to Policies / House Rules. Any modification to these Policies / House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Policies / House Rules are located on our website, and available at the Front Desk upon request.
If you have any questions or concerns regarding these terms and conditions, please contact us at +2348064133383, +2349024080581 or send us a mail via info@ceejacksonsuites.com
Indulge in the glamour and comfort of our exquisite suites, where modern amenities, city views, spacious rooms, and a serene ambiance elevate your living experience, cradling your spirit and imagination.
19 Uwaifo Street,
Ogida Quarters, off Siluko Road
T. +2348064133383E. info@ceejacksonsuites.com
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